Privacy Policy

Depending on how a customer interacts with Life's Essentials, we and the service providers supporting our store may collect or process:

• Name, email address, telephone number where provided, and billing and shipping addresses.
• Order, transaction, and payment-status information.
• Products purchased, viewed, or considered.
• Communications sent to us and marketing preferences.
• Device, browser, IP address, approximate location, referral, and similar technical information.
• Website activity, interactions, cookie or pixel identifiers, and advertising interactions.
• Information reasonably necessary to process, fulfill, deliver, support, return, or refund an order.

We do not intentionally request more personal information than is reasonably necessary for the applicable purpose.

Payments are processed through Stripe and/or other payment methods made available through our checkout. Life's Essentials does not directly process or intentionally store customers' complete payment-card details.

Payment information required to complete a transaction is handled by the applicable payment processor according to its own terms and privacy practices. We may nevertheless receive transaction-related information such as payment status, transaction identifiers, amount paid, refunds, and other information required to administer an order.

• Process and administer orders and arrange fulfillment and delivery.
• Provide order confirmations, updates, customer service, and responses to questions or return and refund requests.
• Detect or prevent fraudulent or unauthorized activity.
• Maintain, analyze, and improve the website and customer experience.
• Understand website traffic and performance and measure advertising effectiveness.
• Comply with applicable legal and regulatory obligations.
• Send marketing communications where permitted and where the required consent or other lawful basis exists.

Customers may voluntarily subscribe to receive promotional emails, offers, product updates, and other marketing communications from Life's Essentials. Where required, we obtain consent before sending commercial electronic messages. Marketing messages will provide a method for unsubscribing, and consent may be withdrawn at any time using that mechanism.

Unsubscribing from promotions does not prevent transactional or service-related messages necessary to administer an order, provide shipping information, respond to a request, or provide customer service where permitted by law. Contacting support, requesting a return, or placing an order does not by itself subscribe a customer to promotional marketing.

Life's Essentials and its service providers may use cookies, pixels, and similar technologies to operate the website, understand website traffic, measure performance, remember applicable preferences, and understand or measure advertising effectiveness.

Verified technology associated with the current store includes Meta, TikTok, Amboras, and Stripe where relevant to checkout and payment functionality. Other infrastructure, security, analytics, advertising, or ecommerce providers may also be necessary to operate the store. Depending on the technology involved, these providers may process device, browser, IP address, website-interaction, page or product view, approximate-location, referral, advertising-interaction, and similar usage information.

Where required by applicable law, visitors will be provided with choices regarding non-essential cookies and similar technologies. Use the available cookie-preference controls to manage applicable choices. See our Cookie & Tracking Policy for more information.

We use third-party providers to operate the store and fulfill customer orders. Information reasonably necessary to provide an order or service may be disclosed to:

• Payment processors and ecommerce or website infrastructure providers.
• Suppliers, fulfillment partners, and shipping or logistics companies.
• Customer-service, analytics, advertising, measurement, security, and other operational providers.

A supplier or shipping provider may require a recipient's name, shipping address, contact information, and relevant order details to prepare and deliver an order. Life's Essentials does not sell customers' personal information for money.

Life's Essentials serves customers internationally and works with suppliers and service providers located in various countries. Depending on the order and service, personal information may be transferred to, processed by, or accessible to providers outside the customer's province or country, including Canada, the United States, China, countries within Europe, and other locations where our providers operate. Information processed elsewhere may be subject to that jurisdiction's laws.

Information disclosed for fulfillment should be limited to what is reasonably necessary to provide the applicable service.

Life's Essentials takes reasonable measures appropriate to the nature of the information to protect personal information under its control. No internet transmission or electronic storage system can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, accounting, fraud-prevention, customer-service, and legal requirements.

Subject to applicable law, individuals may request access to personal information we hold about them and correction of inaccurate information. Other privacy rights may apply based on location. Submit requests to support@lifesessentials.ca. Identity verification may be required where reasonably necessary.

Life's Essentials offers general-audience household and lifestyle products and does not knowingly seek personal information from children for purposes that would require parental or guardian authorization. If we learn that information was collected where required consent was not properly obtained, we will take appropriate steps consistent with applicable law.

We may update this Privacy Policy when practices, technologies, service providers, or legal obligations change. The current version will be posted here with an updated revision date.